RETURNS
RETURN CONDITIONS FOR BUY 4, PAY 3
1. If you want to return products, always send back two products, then the money of ONE product will be refunded to your account.
2. It is NOT possible to return one product. If you choose to return one product there will be no refund.
3. The exchange of products if possible. You can easily request an exchange through the returns portal.
RETURN FROM SALE
Sale items can be returned within 14 days but they will be credited as gift cards.
The gift card comes in a code and has no expiration date.
HOW TO RETURN/EXCHANGE
1. Download the fold instrucitons here.
2. Enter your order number and email address on the return center.
3. Follow the instructions and select the items you want to return.
4. If you choose store credit when returning via the return center, the shipping cost will be free.
5. If you want a different size or product please select exchange and specify which size or item you want. We'll resend exchanges once we got the returned items. If an item is sold out, we'll inform and send it once it's available again.
6. Sale items have different terms. Read: RETURNS FROM SALE.
WILL THE SHIPPING COST BE REFUNDED?
Original shipping charges are non-refundable. You are responsible for the charges of the return shipping.
If you choose store credit when returning, the shipping label will be paid by us and you can download it for free.
HOW SOON WILL I GET MY REFUND?
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item.
We will also notify you of the approval or rejection of your refund.If you are approved, then your refund will be processed, and a credit will automatically be applied to the original method of payment, within 10 working days.
WHAT ITEMS ARE RETURNABLE?
You can return your items within 14 days of receipt of your shipment.
Returns which arrive later than 14 days after receiving at our warehouse will automatically be rejected and will be sent back to the customer. So please ship immediately after registering the return.
- They must be in original condition
- For clothing, unwashed and unworn- In the original packaging with all tags.
- Hygienic items such as Swimming shorts, Underwear and beanies are not returnable.
